Our FAQ has a section about uploading images. If you are just linking to an image, it may not always work if they don't want to share it with us. Can you copy/paste the image link as a comment here? Without more details, it is difficult to provide more feedback.
Hi!
Your FAQ helped a lot!
I think I just didn’t know how to do it properly. It keeps on previewing the photo sideways though. Is this normal? Here is the image link shown on the preview page: https://www.kidzsearch.com/questions/?qa=blob&qa_blobid=2349694739824515101